Warranty & Returns

Answers to your questions about product warranties and returns

• The front panel on my new PVR is scratched
• I have changed my mind and returned the product. Will I get a full refund?
• What are your warranty and returns policies?
• Can I return my product for an exchange or refund?
• How long is the warranty on my product?
• Can I still return my item if I no longer have the original packaging?
• If I need to return my item for repair or replacement, who pays for the postage costs?
• Does an item I am looking to buy from you come with a warranty?
• I just received my item, but I no longer want it. Can I change my mind and return it?
• Where is my refund?
• I have received my item but it is faulty or damaged, what do I do?
• I just received my item, but it is dead on arrival. What do I do?