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  1. Customer Support
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  3. Warranty & Returns

Warranty & Returns

Answers to your questions about product warranties and returns
  • The front panel on my new PVR is scratched
  • I have changed my mind and returned the product. Will I get a full refund?
  • What are your warranty and returns policies?
  • Can I return my product for an exchange or refund?
  • How long is the warranty on my product?
  • Can I still return my item if I no longer have the original packaging?
  • If I need to return my item for repair or replacement, who pays for the postage costs?
  • Does an item I am looking to buy from you come with a warranty?
  • I just received my item, but I no longer want it. Can I change my mind and return it?
  • Where is my refund?
  • I have received my item but it is faulty or damaged, what do I do?
  • I just received my item, but it is dead on arrival. What do I do?

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