Customer Support
IceBox
General
- ★ IceBox Setup & User Guide
- ★ The IceBox Remote Control
- ★ How do I reset the network or IceBox or rescan channels?
- Manually Upgrading the IceBox Firmware
- IceBox BYOB Installation Links
- Swapping the hard drive in your IceBox
IceTV enabled Video Recorders (PVRs)
OpenATV PVRs
Matching IceTV's Guide Settings
Humax 2tune HDR-3000T
- ★ Initial Humax 2tune (HDR-3000T) setup to create an IceTV trial account
- ★ Initial Humax 2tune (HDR-3000T) setup for existing IceTV users
- ★ Enabling IceTV from the menu on your Humax 2tune (HDR-3000T)
- ★ How do I access the Settings menu on the Humax 2tune
- ★ Handy Tips for the Humax 2tune: View Synopsis, Extend Recordings, Catch-up TV and more
- ★ How to do a factory reset on your Humax 2tune (HDR-3000T)
Beyonwiz T, U & V Series
- ★ T/U/V series WLAN/LAN test
- ★ Beyonwiz T/V/U/V Help and How to Videos
- ★ How to setup IceTV from your Beyonwiz V, U & T series Plugin Menu
- Login failure with Region Missing message or in the IceTV Log
- My Beyonwiz T2 won't record 3 shows at the same time
- Where is the IceTV Plugin
Humax HDR-7500T and HDR-7510T
- ★ HUMAX reset if becoming unreliable
- ★ Setting up IceTV on the Humax HDR-7500T or HDR-7510T
- ★ Updating channels or adding a new channel on your Humax HDR-7500T or HDR-7510T
- ★ Humax Handy Tips - Avoiding Repeats or Missing the End etc.
- ★ Humax has no guide/is unreliable/not connecting to IceTV - How to reset
- ★ How do I setup the wireless network on the Humax HDR-7500T or HDR-7510T
Topfield TRF-53x0, 2460, 2400 & TF7100HDPlus
- ★ Setting up IceTV for your Topfield TRF-5320, 5310, 5300, 2460, 2400 or TF7100HDPlus
- Why does my Topfield reboot every 2 minutes when IceTV is enabled
- How do update to the new channels on my Topfield TRF model
- Daylight Saving Changeover: The Easy Method
- Why is my Topfield's guide blank for channel numbers above 350
- How do I hide or delete unwanted channels from the guide
Strong PVRs
- ★ Setting up IceTV and the Strong range of PVRs
- Why does my Strong randomly restart when IceTV is enabled
- Daylight Saving: What do I need to do when Daylight Saving starts or ends
- Which Strong models support IceTV
- How do I clear the cached guide information on the Strong
- How do I setup timer padding on the Strong, or Why do I miss the end of my shows
Sales
My Account
- How can I update my credit card details for automatic renewal?
- How Do I Renew My Subscription?
- How to cancel my account?
- How do I unsubscribe from your newsletter?
- How do I change my accounts email address?
- Is there any way I can be notified of your special offers and new products?
Payments
- What is a Discount Code and how do I get one?
- Do your prices include GST?
- Can I still purchase from you if I do not have a credit card?
- What is my credit cards CSC, CVV or CVC number?
- Why was my credit card declined?
- Is your site secure for credit card purchases?
Products
- ★ FAQ - Frequently Asked Questions
- If I saw something discounted on your website but now it's more expensive, can I get the sale price?
- What are refurbished/reconditioned items?
- Can I purchase items from your premises directly or do you only sell from your website?
- I'm already an IceTV subscriber. Will I get the bonus free subscription when I purchase more products?
Delivery
- I have received partial delivery of my order. Where's the rest of my items?
- What is combine and save?
- I have not received my order. What do I do?
- Do you do combined shipping?
- Do you ship internationally?
- Can I track the progress of my order?
Ordering
Warranty & Returns
- The front panel on my new PVR is scratched
- I have changed my mind and returned the product. Will I get a full refund?
- What are your warranty and returns policies?
- Can I return my product for an exchange or refund?
- How long is the warranty on my product?
- Can I still return my item if I no longer have the original packaging?
XMLTV enabled Computer & NAS Software
Plex DVR
Emby DVR
MythTV
MediaPortal
TvHeadend
JRiver Media Center
TV Mosaic (formerly DVBLink)
TV Scheduler Pro
SageTV
NextPVR
Generic XMLTV Guide Feed
General (inc Product Manuals)
How Does IceTV work?
Announcements
General Support for Video Recorders and Software
- ★ How do I Reschedule Missing Recordings
- ★ How do I Add New Channels to the Guide on my Recorder
- ★ Daylight Saving: What do I need to do when daylight saving starts or ends
- How to Record Repeat Episodes, or My Show has a Grey Icon
- How do I resend all recordings
- 9HD Recordings Fail - MPEG4 HD Channels
Product Manuals
- Product Manuals - SKIPPA
- Product Manuals - Humax
- Product Manuals - Beyonwiz
- Product Manuals - Topfield 2460, 2400 & 7100
- Product Manuals - Elgato/EyeTV
- Product Manuals - DViCO
EyeTV and Windows Media Centre software
EyeTV (by Geniatech / Elgato)
- Setting up IceTV and Elgato EyeTV / Geniatech EyeTV
- EyeTV Error Message: IceTV Accelerator could not communicate with EyeTV
- IceTV Accelerator
- Why does EyeTV Preferences show a "Download failed" error under Last Update?
- How do I make EyeTV update the guide at 5pm instead of 3am?
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
Windows 7, 8 and 10 Media Center
- ★ Setting up IceTV and Windows 7, 8, 8.1 or 10 Media Center
- TV Channels with numbers above 200
- How to install Media Center in Windows 10 and 11
- Why is Media Center very slow or CPU usage very high?
- The guide says 'no guide data' but clicking on a channel icon shows a guide for that channel
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
WiFi and Network Help
Wireless Setup and Troubleshooting
Older PVRs, Software & Apps
SKIPPA
- ★ The final reset after all else fails...
- ★ SKIPPA Setup Guide and Manual
- How to change your email address or IceTV password on your Skippa
- How do I Hide Unwanted Channels in the Guide?
- AutoSkip not working on recordings on new channels
- How do I force a full guide update?
Beyonwiz DP-P2, P1, S1, Lite, H1 and FV-L1
- ★ Setting up IceTV on Beyonwiz DP and FV models
- ★ Updating channels or adding a new channel - for DP series Beyonwiz
- I have retuned my Beyonwiz DP-xx but I still don’t have the new HD channels working
- What do I need to do when Daylight Saving starts or ends?
- Programs in the Guide are out by 1 Hour
- How to Reset the Beyonwiz to Default Settings
DViCO TViX
- Why does my Dvico randomly restart when IceTV is enabled?
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
- Setting up IceTV and DViCO TViX 660A, 6620N, 6640N, and Slim S1 Duo
- Setting up IceTV on DViCO M-4xxx and M-5xxx range of TViX PVR's
- What features of IceTV Interactive are available on the DViCO TViX?
- How do I setup timer padding on the TViX, or why do I miss the end of my shows?
Topfield TF7100HDPVRt
- I have retuned my Topfield 7100pvrt but I still don’t have the new HD channels working
- My Topfield TF7100HDPVRt has stopped updating from IceTV
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
- Manuals for Topfield TF7100HDPVRt
- Can I update the EPG via a USB stick?
- A new channel is available, how do I add this to the guide on my Topfield TF7100HDPVRt?
Windows Vista Media Center
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
- Setting up IceTV and Windows Vista Media Center
- A new channel is available, how do I add this to the guide on Windows Vista?
- How do I change the guide region that I am receiving in Vista Media Center?
- When trying to 'Add Listings to Channel' the only available IceTV EPG channel is for 'ABC (Sample)', where are the rest?
- Why do I get an error saying 'Guide not available for your country/region'?
Windows XP Media Center Edition
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
- 1 Configuring your Windows XP Media Center Edition 2005 for IceTV
- 2 Setting up IceTV Interactive on Windows XP Media Center Edition 2005
- How do I change the guide region that I am receiving in Windows XP MCE?
- A new channel is available, how do I add this to the guide on Windows XP?
- How do I uninstall IceTV Interactive from Windows XP Media Center Edition?
Showshifter
Older Topfield Models
- My Topfield TF6000 No Longer Downloads the IceTV Guide
- How do I change the guide region that I am receiving on a TF7000HDPVRt?
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
- Error: unknown op: list_faq_cats. Where do I download the guide for my Topfield 7000?
- Win7 64bit USB driver for TF5000 and TF6000
- Setting up IceTV and Topfield TF7000HDPVRt PVRs
DGTEC, Arista and Diginet
- Daylight Saving: What do I need to do when Daylight Saving starts or ends?
- Error - unknown op: list_faq_cats
- Setting up IceTV and DGTEC, Arista or Diginet PVRs
- How do I update IceTV's EPG on my DGTEC DG-HD160PVR, DGTEC DG-HD250PVR, Arista or Diginet PVR?
- How do I update IceTV's EPG on my DG-SD80PVR or DG-SD200PVR?
- General DGTEC, Arista and Diginet troubleshooting
IceTV Widgets - DISCONTINUED
- IceTV Widget reference manual - DISCONTINUED
- Download and Setup the IceTV Widget - DISCONTINUED
- IceTV Widget tips and tricks - DISCONTINUED
- Where can I download the last versions of the IceTV widgets? - DISCONTINUED
- What's a Widget? - DISCONTINUED
- Keyboard shortcuts (Mac OS X Dashboard only) - DISCONTINUED
IceTV Applications
General IceTV Information
- ★ Will one IceTV subscription work with more than one digital video device?
- What is IceTV and how do I use it? (YouTube video)
- Which brands and models of recorders can use IceTV?
- Which Region should I select in My Account?
- A new channel is available but I cannot see it in the guide
- How can I view and update my support tickets?
IceTV Smart Recording website
- ★ Can I be notified of problems setting recordings on my recorder?
- ★ Using Series Recording, Favourites, Keyword Recording and Keyword Favourites
- How Do I Set a Preference to Record Shows of a Certain Type or Genre?
- How to Record Only Repeat Episodes
- How to record the same show or series on multiple devices
- Which Region should I select in My Account?
IceTV Android app
- How do I change Regions in the IceTV Android App?
- Android app crashes when setting a recording, or asks you to create a device
- Cannot Sign in to IceTV - Sign In Button Greyed Out
- What is 'Error 64' when opening the Android IceTV app?
- What is 'Error 55' when opening the Android IceTV app?
- Is the IceTV Android app really free?
IceTV iPhone/iPad/iPod Touch app
- How do I change Regions in the IceTV iOS App?
- iPhone app crashes when starting on iOS 8.4.1
- Where do I download the IceTV app for iOS devices?
- A red cross appears when entering your email address to sign in
- iPhone app crashes when setting a recording
- iPhone App Troubleshooting