Why is my Beyonwiz's guide blank for channel numbers above 350?

This article is for the old DP series Beyonwiz models: DP-P2, DP-Lite, DP-P1, DP-S1 and DP-H1
The Beyonwiz can't map our Ice guide to channel numbers of 350 or higher. Luckily the 350 and higher numbered channels are only duplicate channels picked up from a second TV transmitter. When you scan for channels on a Beyonwiz it tries to save any weaker duplicate channels on channel numbers 350, 351, 352 etc. The stronger duplicate channels should then be saved on their correct channel numbers (between 1 and 99). 
If the channels numbered 350 and higher are weaker than their corresponding duplicates (which would be on their correct channel numbers) then you only need to delete the channels with numbers 350 and higher.
But sometimes the Beyonwiz gets it wrong and the stronger channels end up on the 350 and higher channel numbers. Fortunately there's a fix, as follows:
1. While viewing any channel, press LIST to open the channel list.
2. Press the blue button to ensure all channels are listed.
3. For any of the low channel numbers (1 to 99) that have a weak signal:
     - Find and highlight the duplicate channel with the same name and a channel number of 350 or higher.
     - Look at the bottom of the window and write down the MHz frequency for that 350+ channel.
     - Now press the yellow button then answer Yes to delete the highlighted 350+ channel.
4. Repeat step 3 for all low numbered channels that have a weak signal.
5. Check the list of frequencies that you wrote down and cross off any repeated frequencies. You should only have up to 6 different frequencies.
6. Now delete all the low numbered channels that have a weak signal (highlight the channel, press the yellow button and answer yes).
7. Also delete any remaining channels with numbers of 350 or higher.
8. Press Exit to close the channel list.
9. Go to "Setup > Config. > Service Scan" and press OK.
10. Select "Scanning Range" and set it "Partial".
11. Set both the "Start Channel" and the "End Channel" to a frequency that you wrote down in step 3.
    - Select "Start Scanning" and press OK.
    - Once the scan has finished press Exit to return to the Service Scan menu.
12. Repeat step 11 for each different frequency you have written down from step 5.

Each channel that is found during the scan will show up on its correct channel number now and will automatically link to the IceTV guide data.
Please contact support if the above steps do not work for you or if you need help.
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