If you have a problem getting the guide or scheduled timers to load onto the Beyonwiz, the first things to check are the settings by following these steps:
- Go to the "Setup" via the remote control.
- Go to the "Network" tab (second along the top).
- Go down to "Ice Guide" settings along the side.
- Ensure that "Owner ID" is entered correctly (this is the IceTV Member ID).
- Ensure that “Password” is correct (re-enter it if having a problem).
- Select “Check User Info”, if you receive an error that the network connection has failed you should contact Beyonwiz support to check the network settings.
- Note: If Check User Info fails Ice Guide will be disabled so you need to re-enable Ice Guide.
- Ensure that the correct device name is showing underneath the “Select Device” option.
- Ensure that the first option, “Ice Guide”, is set to “Enabled”.
- Ensure the message area near the bottom shows successful EPG and Schedule downloads.
- Note: If the message area shows "Idle:" then Ice Guide is either Disabled or the Beyonwiz does not have access to the Internet.
- Make sure the Beyonwiz has a network connection. Go up to the Settings on the left, press OK then press the Yellow button to check the LAN status.
- DHCP Enable, and numbers showing for IP Address, Netmask, Gateway and DNS indicate it is connected to your router/modem.
- Note: Do not disable DHCP unless you really do know what you are doing.
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