If your unit is dead on arrival (DOA) or faulty within 1 month of purchase, it will be replaced and shipping costs will be covered by Beyonwiz.
If your unit is faulty after 1 month of purchase, you will be required to pay the shipping cost to send the unit back to them and for the unit to be returned to you after repair.
They will issue a Return Authorisation (RA) number for you, sort out payment (if applicable) and advice you on the return procedure.
Please contact Beyonwiz technical support team directly at 02 9603 1822 to organise return.
When there is a fault or the unit is dead on arrival (DOA), please contact Humax technical support team directly at 03 9873 2233 to report the issue.
Please note that all returns must have a Return Authorisation (RA) number from the distributor.